(For Consumers Located in the European Union)
This pre-contractual information is provided in accordance with applicable European Union consumer protection legislation.
Please read it carefully before placing an order.

1. Seller Information

Seller: Rakish Angel
Business Type: Design-focused brand offering thoughtfully designed and carefully crafted products
Location: Istanbul, Türkiye
Contact: info@rakishangel.com
Website: www.rakishangel.com

2. Product Characteristics

Rakish Angel products are carefully crafted using high-quality materials and artisanal or traditional techniques, depending on the product category.
Due to their handcrafted or limited-production nature:

  • Minor variations in dimensions, texture, color, or finish may occur
  • Such variations are natural and do not constitute defects

Product images are representative; slight differences may occur.

3. Prices & Payment

All prices displayed include applicable taxes for deliveries within Türkiye.
For EU customers, prices may exclude customs duties or import charges, depending on the destination country.
Accepted payment methods are displayed during checkout.

4. Customs Duties & Import Taxes

For deliveries to EU countries:

  • Customs duties, import taxes, or similar charges may be imposed by local authorities
  • Such charges, if applicable, are the responsibility of the customer
  • Import charges paid to public authorities are non-refundable

Rakish Angel does not collect or process such charges.

5. Delivery

Orders are processed within the timeframe stated on the relevant product page or during checkout.
Delivery times may vary depending on destination, carrier conditions, and customs procedures.
Rakish Angel is not responsible for delays caused by third-party carriers or customs authorities.
Further details are available in our Shipping & Delivery Policy.

6. Right of Withdrawal (EU Consumers)

EU consumers have the statutory right to withdraw from the contract within 14 days of delivery, without providing any reason.
The product may be handled and inspected only to the extent necessary to establish its nature, characteristics, and functioning, as would be permitted in a physical retail store.
Handling beyond permitted inspection may result in a reduction of the refund up to the full value of the product, in accordance with applicable consumer protection laws.
In case of withdrawal:

  • Return shipping costs are borne by the customer

Full conditions and limitations are set out in our Returns & Refunds Policy.

7. Returns & Refunds

Returned products must be in original condition and original packaging.
Return shipping costs are the responsibility of the customer, except where otherwise required by applicable consumer protection laws (e.g. defective or non-conforming products).
Refunds are processed using the original payment method.
Full details are available in our Returns & Refunds Policy.

8. Complaints & Dispute Resolution

EU consumers may use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes.

9. Governing Documents

This pre-contractual information is provided together with, and forms part of, the following documents:

By placing an order, you confirm that you have reviewed this information prior to purchase.